Privacy Policy

Data We Collect

• Account data: name, email, phone number, and encrypted password.
• Order data: billing/delivery addresses, product selections, payment status.
• Device data: IP address, browser user-agent, and interaction logs for security.
• Subscriber data: 10-digit phone numbers submitted for offers/alerts.

How We Use Your Data

Data is used to process orders, provide customer support, detect fraud, personalize recommendations, and send transactional as well as promotional updates (only if you opt in). We never sell customer data.

Storage & Retention Timeline

• Order and invoice records are retained for 8 years to meet statutory requirements.
• Inactive user accounts are reviewed every 24 months and anonymized if unused.
• Subscriber phone numbers can be deleted within 5 business days of request.
• Error logs are retained for up to 30 days to investigate performance issues.

Third-Party Services

We rely on secure partners such as Razorpay for payments, Msg91 for OTP delivery, and trusted courier partners for shipping. These partners receive only the information required to complete their services.

Your Rights

• Request a copy of the personal data we hold.
• Request correction or deletion of inaccurate information.
• Opt out of marketing SMS/WhatsApp by replying STOP or contacting our support.

Security

Access to your data is strictly limited to trained staff. We use industry-standard encryption, role-based access control, and audit trails to keep your information safe.